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FAQ'S

Welcome to the EZ Online Frequently Asked Questions section. Simply click on the question that relates to your needs.

EZ Online Casino Games

Which casino games can I play at EZ online casino?

How do I get started playing games at EZ online casino?

What are the technical requirements for playing at the Casino?

How do I install the Casino games software on my computer?

How long does it take to download the software from the Internet?

What should I do if I have any problems with the casino software?

How does the Casino work?

Where do I find playing instructions for the casino games?


Security & Passwords

Are my transactions secure on EZ Online Casino?

Do I have a password?

Are the loginID and password case-sensitive?

What happens if I forget my password?


Registering for Membership

Is membership at EZ online free?

Is there a minimum age limit on membership of EZ online?

How do I become a member?

Will the information I provide remain confidential?

 

Playing for Free and Playing for Real

Can I play the casino games without staking any money (play for fun)?

How do I play with real money at the casino (playing for real)?

Are there minimum and maximum stakes on the casino games?

 

Your EZ Online account & casino chips

How do I open a EZ Online account?

Where do I go to manage my account?

Which credit cards does EZ Online accept?

Which currencies does EZ Online accept?

How do I buy casino chips?

What is the minimum sum I can spend on casino chips?

Is there a limit on how much I can spend?

How do I use chips to play the games?
How do I know how much I have spent?
Can I leave chips in my account?

 

Cash-Ins/Cash-Outs

How do I cash-in my winnings?

What is the minimum sum I can cash-in?

What happens if I change my mind regarding a cash-in request?

Is there a limit on how much I can cash-in?

EZ Online Casino Games

Which casino games can I play on EZ Online Casino?
The EZ Online Casino features the world's favorite casino games: Blackjack, Roulette, Craps, Baccarat, Keno, Pai Gow Poker, 3-reel Slots, Video Poker Games, including Jacks or Better, Deuces Wild Poker, Joker Poker, Tens or Better Poker .

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How do I get started playing games at EZ Online?
There are two ways to play games at EZ Online Casino:
1) Instant Play an online suite of your favorite casino games without any download.
2) Downloadable Casino a downloadable casino, with stunning graphics and exciting sounds for a richer casino experience. The downloadable casino is recommended.

Once you have completed the form and registered your new account, EZ Online supplies you with a user ID. You should write down your user ID and keep it in a safe place. You create your own password on the registration form for your account. The Gaming Factory recommends that you change your password regularly. You can change your password on the Cashier screen in the casino software

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What are the technical requirements for playing at the Casino?
These are the minimum requirements for the EZ Online Casino and/or for installing and running the Casino software on your computer:
Operating System Windows 95, Windows 98, Windows NT, Windows 2000
(Please note: The Gaming Factory Casinos are not currently compatible with Apple Macintosh computers) Browser type Microsoft Internet Explorer version 4.0 and above; Netscape 3.0 and above
Memory 64MB
Disk space required 15 MB
Audio card preferable

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How do I install the Casino games software on my computer?
1) Download the Casino software directly from EZ Online
2) You will be prompted to save the file casino.exe
3) Depending on your individual computer, this may prompt your Download Manager and to follow on screen instructions from here,
4) All others - choose destination to save file. (TGF recommends saving to you Desktop for easy access.)
5) After file has been saved, locate and double click the icon called EZ Online Casino on your desktop and follow your on screen instructions.

If at any time you need assistance the Member Services Team is on hand to guide you through the installation process, email at support@ezonlinecasino.com

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How long does it take to download the software from the Internet?
The entire download is dependent on the speed of your Internet connection.
For a 56K modem, the initial file download will take 5 to 10 minutes.

After launching the casino software and connecting to the Internet, you will be offered the option to download additional files and games of your choice.
Each individual game will take approximately 5 minutes to download.
The casino will take approximately 40 minutes to download entirely.

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What should I do if I have any problems with the casino software?
First of all, check you are connected to the Internet. The games software only functions if you are online. Check the Help file for the relevant game in the casino software.

If you cannot solve the problem, please contact support@ezonlinecasino.com.

Please note: If you are using a computer on a network protected by a security firewall, you might find that the Casino software is unable to connect to EZ Online.

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How does the Casino work?
All the casino games are based on software created by a highly reputable software specialist. The casino games are designed to extremely high standards and are easy and exciting to play.
The functioning of the games is based entirely upon chance, thus ensuring fair treatment to all players using the casino. At the heart of all the casino games is a random number generator. This generator, upon which the draw of numbers or cards is based, produces an unlimited supply of distinct random numbers.

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Where do I find playing instructions for the casino games?
There are two ways to find game HELP instruction at the EZ Online Casino.
1) Access the HELP section for all game rules, strategies and payouts can be found in.
2) A complete set of instructions and explanations about the casino games is included in the games software. You will need to click on the HELP Button, located within each game, for full details. Please note: The HELP Button is directly relevant to the game you are playing at that time.

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SECURITY AND PASSWORDS

Are my transactions secure on EZ Online Casino?
EZ Online makes every effort to maintain the security of your information and transactions during transmission. We utilize 128-bit SSL (Secure Socket Layer) technology. Transactions are managed in partnership with respected and established organizations such as PayPal. Detailed verification procedures are undertaken on a constant basis to protect EZ Online Members.

For your own security, you should keep your EZ Online password secure and ensure that no unauthorized persons are using your computer.

EZ Online takes privacy matters very seriously and complies with all relevant data protection legislation. Any information you give to EZ Online, or that The Gaming Factory collects as a result of your use of the Casino, is only used in accordance with the terms of the company's Privacy Policy.

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Do I have a password?
When you register a new account, and before you play for the first time, your new User ID will appear on the screen. You should write down your user ID and keep it in a safe place. You create your own password. The Gaming Factory recommends that you change your password regularly. You can change your password on the CASHIER screen in the casino software. You will use your user ID and password to log-in to any of The Gaming Factorys sites.

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Are the loginID and password case-sensitive?
Yes, they are case-sensitive. VALUED MEMBER is NOT the same as valued member.

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What happens if I forget my password?
If you have forgotten your password, please contact Member Services. You will be assigned a new password. When you next log in, you will be able to change the password according to your preference.

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REGISTERING, BECOMING A MEMBER AND PLAYING

Is membership at EZ Online free?
Yes, membership at EZ Online is free.

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Is there a minimum age limit on membership of EZ Online?
Anyone who wishes to install the Casino software and play casino games on EZ Online must be at least 18 years old. You will be asked to confirm that you are over 18 years old.

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How do I become a member?
You become a Member when you have completed the registration process for the Downloadable or Instant Play Casino. EZ Online Casino Members can choose to Play for Real Money or Play for Fun. All Members should expect the finest customer service from our Member Services Team.

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Will the information I provide remain confidential?
EZ Online complies with data protection legislation, which is designed to protect consumers privacy. For more information see our Privacy Policy.

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PLAYING FOR FUN AND PLAYING FOR REAL

Can I play the casino games without staking any money?
Yes, choose Play for Fun after logging in to the casino.

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How do I play with real money at the casino (playing for real)?
After registering for membership (Downloadable or Instant Play) you will be asked to Play for Real or Play for Fun. Choose: Play for Real you will need to purchase casino chips from within the casino CASHIER.

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Are there minimum and maximum stakes on the casino games?
Yes. The minimum stake on any game is $0.25 (available on the slot machines).

Blackjack (two tables)
Minimum: $5 Maximum: $100
Roulette
Minimum: $5 Maximum: $500 (PER NUMBER)
-Minimum position inside $1
-Maximum position inside $100
Baccarat
Minimum: $5 Maximum: $100
Pai Gow
Minimum: $5 Maximum: $100
Slots
Minimum: $0.25 Maximum: $5
Craps
Minimum: $5 Maximum: $500
Video Poker
Minimum: $0.25 Maximum: $5
Keno:
Minimum: $1 Maximum: $10

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YOUR EZ Online ACCOUNT, MAKING DEPOSITS & BUYING CASINO CHIPS

How do I open a EZ Online account?
You open a EZ Online account when you launch the casino software and register. It is only when you opt to play for real money that you need to supply of your PayPal Personal Account details.

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Where do I go to manage my account?
Manage your account from the CASHIER section in the Casino.

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Which credit cards does EZ Online accept?
All Credit Card transactions through your PayPal account. For more information, visit www.paypal.com.

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Which currencies does EZ Online accept?
The EZ Online Casino accepts most major currencies. The casino operates in US Dollars. Winning members will be responsible for any currency conversion fees.

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How do I buy casino chips?
After Logging in, go to the CASHIER section of the Casino. For step-by-step instruction for depositing by PayPayl Personal Account, please click HERE

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What is the minimum sum I can spend on casino chips?
Minimum deposit is $25 dollars.

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Is there a limit on how much I can spend?
Depending on your credit card/debit card limit you can buy as many chips as you like, but EZ Online applies a transaction limit of $1500 per card per week or $700 per day.

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How do I use chips to play the games?
You use chips to play all the casino games on EZ Online. Bets are placed using chips equal to the required amount/wager. You can check your account balance at the bottom of the casino screen.

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How do I know how much I have spent?
Your account balance appears constantly at the bottom of the screen when you are playing at the casino. You can also check your transaction history by clicking the View Transaction History button from the CASHIER screen.

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Can I leave chips in my account?
Yes, you may leave them in your account for the next time you play.

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CASH-INS/CASH-OUTS

How do I cash-in my winnings?
You cash-in your winnings simply by contacting the Members Services Department by email: support@ezonlinecasino.com
You will have the following options:
OPTION 1- Request a check to be sent to you via regular mail, free of charge.
OPTION 2- Request a check to be delivered by Federal Express. A charge of $30 will be made for this service and deducted from your winnings.
OPTION 3- You can make an electronic withdrawal using you PayPal Personal Account from the CASHIER section of the Casino.
PLEASE NOTE:
* The minimum cash-in is $30.
* There is a cash-in limit of $2000 per day.
* Payments will only be made in US dollars.
* To protect your security a number of verifications are carried out when a cash-in request is made. It is possible that you will receive an email requesting additional identification material, in which case you may have to supply the following by fax: a copy of both sides of credit card, a utility bill or driver's license (carrying the address you have registered with EZ Online), acknowledgements of charges made to the card over the past 6 months.

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'What is the minimum sum I can cash-in?
The minimum cash-in is $30.

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What happens if I change my mind regarding a cash-in request?
You may reverse your cash-in request, providing you do so within 24 hours of making the initial request. Please note that you can only cancel a cash-in for the amount you originally requested.

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Is there a limit on how much I can cash-in?
You can cash-in up to $2000 per day.

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